BOOKING
Booking is subject to the provision of a valid credit /debit payment card. If a payment card is not valid or has been declined or has not been provided, the booking is not confirmed or secured. Booking will be cancelled if attempts to contact the guest failed to produce a valid credit / debit payment card or a successful pre-payment.
CANCELLATION
Cancellation can be done free of charge before 7 days of arrival A 100% cancellation fee will be charged for cancellation done in the seven (7) days before arrival and such payment made is non-refundable. (Terms may differ if booked through a third party booking provider, please check their site for terms)
PAYMENT
The guest will be charged a pre-payment of the total price of the reservation in the 7 days before arrival.All payment taken are non-refundable. (Terms may differ if booked through a third party booking provider, please check their site for terms)
NO SHOW
The guest will be charged 100% of the total price of the reservation for no show.
CHECK-IN
Check-in is between 3pm and 7pm.For early or late arrival, prior arrangement has to be made with reception at +44(0)7948 911870 or by email.
CHECK OUT
Check out is before 10am.All keys must be returned at check out or a charge of £30 will be taken for each set of room keys that are not returned or lost.
DAMAGES
Please note that a refundable damage deposit of £50 is required. Guests will be charged for any damage to premises, for any extra cleaning fees like steam cleaning or removal of unhygienic waste, for any replacement of keys or TV remote control lost or not returned,and for any replacement of any soiled bedding and linen or missing bed covers.Lost of keys or keys not returned will be charged £30 per room.Missing TV remote control / TV indoor antenna will be charged each at £20 each.Soiled or missing bedding, linen and towels will be charged from £20 to £50.
EVICTION
Noise and disruption to other guests will not be tolerated.Alcohol and smoking are not allowed on the premises.Management reserves the right to evict guests after one warning, and offers no refund.
LOSS OF PROPERTY
The management will not be liable for any damage to or loss of property brought in by the guest.
NO SMOKING
Smoking is not allowed inside the building and bedrooms.There will be a charge of £20 for anyone found smoking within the premises.
PRIVACY POLICY
For information on this, please click here